Frequently Asked Questions

How long does it take to receive my products?

Any order received before 1pm on a business day will go out the same day. Orders received later go out the next business day. We ship through USPS First Class, which typically only takes 1-3 days.

How do I get in touch or ask pre-purchase questions?

We love to hear from anyone and answer any questions you may have. Message us on Instagram/Facebook @NorthCarolindica or send us an email at [email protected]

How do I change, cancel, or ask questions about my order?

We have a dedicated line for handling your orders. Open a support ticket on the "Contact Us" page, or email us at [email protected] and we will get your order taken care of quickly.

How do payments work? Do I have to give you my bank or credit card information?

We understand your financial information is sensitive and we know you don't give it out to just anybody. All purchases on our website are processed by Square, one of the largest payment processors in the world. Your sensitive financial information is handled by Square and then we receive the money from them. Therefore, we never see or have any access to your private financial information. If you'd like to learn more visit squareup.com